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Policy of use

Service Charges

Please note that starting 2020, you are being charged a basic fees of Rs 1 on the services provided. This is an optional service charge for most of your orders every month. However, this is to ensure that you get the best quality of products and a smooth ordering experience.  We hope that you will support us in meeting the best in class service requirements of our users and clients.

Refund Policy


To get refunds for orders, initiate the returns process through GruBox or GruBox Consumer App or Customer Care or you can write to us at Refund request is eligible only when the item is not vended successfully. In any case where a refund is required, the Refund Approval team need to authorise that refund. Once the refunds are initiated by Refund Approval Team, the following timelines apply for the amount to be credited.

Payment Method (Payment made by customer)

Refund Method (Refund is initiated by this method)

Refund Time Frame (After Refund Team approval)

  • PayTM: PayTM Wallet, within 24 hours

  • Credit/Debit Card: GruBox Wallet refund, within 24 hours

  • Jio Money: Jio Money, within 24 hours

  • Bharat QR: Bank Account linked to Bharat QR, 5 Bank working days

  • GruBox Wallet: Not required, Not required

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